Refund policy

Return & Refund Policy — LAYZOON

Last Updated: August 18, 2026

At LAYZOON, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging with all tags attached
  • You provide proof of purchase (order number or receipt)

Certain items are not eligible for return, including:

  • Sale or clearance items
  • Personal care, cosmetics, or hygiene products (if opened/used)
  • Undergarments and swimwear (for hygiene reasons)
  • Customized or personalized products
  • Gift cards

2. How to Request a Return

To initiate a return, please contact us at layzoon.store@gmail.com with the following details:

  • Order number
  • Reason for return
  • Photos of the item (if damaged or defective)

Once your request is reviewed and approved, we will provide instructions on how and where to send your item.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at layzoon.store@gmail.com with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.

4. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged/defective product), LAYZOON will cover the return shipping cost.
  • If the return is due to a change of mind or personal preference, the customer will be responsible for return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to your original payment method (or via store credit, if agreed upon).
  • If you paid via Cash on Delivery (COD), refunds will be processed via bank transfer; you may be asked to share your bank details.

Please note that shipping charges (if any were paid) are non-refundable, unless the return is due to our error.

6. Exchanges

If you'd like to exchange an item (e.g., for a different size or color), please contact us at layzoon.store@gmail.com. Exchanges are subject to product availability. If the desired item is unavailable, we will offer a refund instead.

7. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

  1. Check your bank account or card statement again
  2. Contact your bank or payment provider, as processing times may vary
  3. If you've done this and still have not received your refund, contact us at layzoon.store@gmail.com

8. Order Cancellations

You may cancel your order before it has been shipped by contacting us at layzoon.store@gmail.com. Once an order has been shipped, it cannot be cancelled, but you may request a return once it is delivered (subject to the terms above).

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us at:

LAYZOON
Email: layzoon.store@gmail.com

This Return & Refund Policy is designed in accordance with consumer protection practices applicable in the United Arab Emirates. LAYZOON reserves the right to update or modify this policy at any time without prior notice.